Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
How do you get your stations?Antenna, basic cable, cable/satellite box?
No, this is an independent support site, not part of comcast. Comcast does not provide this type of instant support.
I can help you with the issue, as you've already paid the agreed upon fee to the site, but need the requested details to do so.
Do you have a comcast box connected to the tv?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too, just let me know (there is no additional cost to chat). Just let me know either way.
I simply need to know if you have just basic cable (no box, coax cord straight from wall jack to tv), or if you have a comcast BOX connected to the tv?
I am an independent technician, simply trying to help you. I have no ability to cancel, change, or refund anything.
You have already paid your fee to the site, per the terms that you agreed to.
The 2nd fee was at your request for a phone call.
I was waiting for you to reply with the requested detail about the box.
Your situation is coming from the cable box, which you need to reboot, by unplugging power to it for 60+ seconds.