Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
I can help you with this, but at a minimum I need the brand of the tv, and to have any reasonable chance of success we really need the model number too.
You will likely have to pull it down off the wall, or you can look for the tv manual, or for the model in the tv settings menu.
If you see a model number on the original tv remote, I may be able to work with that as well.
Then you will need to either retrieve it off the back of the tv, the remote, or the manual, please.
You're welcome, I wish I could be of more help, but without even basic info, we'd just be guessing here.
We can keep the question open here until you can get to that info, and just get back in touch when you have a chance.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.