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Hello,I am the person that will be helping you today.In your case, the firmware is faulting. The only option you have is to do a factory reset, which will erase the problem along with everything else on the phone, including the apps and files.This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.
Now the problem will be fixed.
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