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Jason Jones
Jason Jones, Customer Service
Category: TV
Satisfied Customers: 14038
Experience:  Several years of troubleshooting.
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Was listening to music on my LG4 through a bluetooth headset

Customer Question

was listening to music on my LG4 through a bluetooth headset when the music just stopped and the phone went to the LG / lifes good start page and that is where it stays. removed and replaced battery with no difference
Submitted: 3 months ago.
Category: TV
Expert:  Jason Jones replied 3 months ago.

I am the person that will be helping you today.
In your case, the firmware is faulting. The only option you have is to do a factory reset, which will erase the problem along with everything else on the phone, including the apps and files.
This process will erase all personal data from your phones internal storage and restore your device to factory settings. Please remember to back up any important data before performing a factory reset.

  1. Turn the phone off.
  2. Press and hold Volume Up Key and Power/Lock key on the back of the phone at the same time.
  3. Release the Power/Lock Key only when the LG logo is displayed, then immediately press and hold the Power/Lock Key again.
  4. Release all keys when the Factory data reset screen is displayed.
  5. Press the Volume key to highlight Yes, then press the Power/Lock key to confirm.
  6. ​ Press the Volume key to highlight Yes, then press the Power/Lock key once more to confirm.
  7. Your device will restart to perform the factory reset. Please do not remove the battery or attempt to power down during the factory reset process.

Now the problem will be fixed.

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Thank you again,
- Jason
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