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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have things plugged in and get no sound. I have a Toshia

Customer Question

I have things plugged in and get no sound. I have a Toshia tv and Roku 3. What can I try?
JA: How long has this been going on?
Customer: I just got the soundbar.
JA: What troubleshooting have you tried?
Customer: I don't know what to try. Not very techie.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you Pearl
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: TV
Expert:  Jack replied 3 months ago.

i , I`m Jack
Perhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;

Just need to know the details here ;

Are you saying that you just added a sound bar to an already working Toshiba and Roku setup ?

Or the whole thing is a new setup ?

Expert:  Jack replied 3 months ago.

Roku and Toshiba tv are working ?

Adding a sound bar and cannot get sound ?

Customer: replied 3 months ago.
Adding a sound bar and not getting sound
Expert:  Jack replied 3 months ago.

O.k then but you do have sound out of the TV's own speakers ?

Customer: replied 3 months ago.
Expert:  Jack replied 3 months ago.

O.k , I will need the tv`s and sound bar`s model numbers ?

Customer: replied 3 months ago.
Sound bar =###-##-#### Tv= B25200M00077C1
Expert:  Jack replied 3 months ago.

those look like the serial numbers , sorry but I cant use that .

I don't know about te sound bar but the TV's model number would look something like 42L...... for example for a 42" model

Expert:  Jack replied 3 months ago.

what does it say on the cover of the soundbar manual ?

Customer: replied 3 months ago.
Sorry! Sound bar CobyCSB-03. TV:40SS1U
Expert:  Jack replied 3 months ago.

Can`t find nothing on that coby sound bar but then the company went defunct 3 years ago

what type of connections does it have at the back ?

Expert:  Jack replied 3 months ago.

I`m sorry but something came up and i will have to opt out now.

You don`t have to do anything , your question will be reposted for other techs. to see and jump in.

Customer: replied 3 months ago.
Great! I think I will send it back and get a current one. Thank you for your help.
Expert:  Nathan replied 3 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

I can help with this if you'd like, can you tell me specifically how you have the soundbar connected?

Expert:  Nathan replied 3 months ago.

Do you need more help with this?
If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.