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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My lcd screen is going where the black should be

Customer Question

My lcd screen is going green where the black should be
Submitted: 5 months ago.
Category: TV
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the tv?
Does this happen on all sources/inputs, as well as the samsung menus?

Customer: replied 5 months ago.
I don't have the model # ***** me.
yes on the other inputs
Expert:  Nathan replied 5 months ago.

Did you check the menu screens?

Do you know the age and size of the tv, if you don't know the model?

Customer: replied 5 months ago.
an additional $26?
Expert:  Nathan replied 5 months ago.

You may be seeing an automated phone call offer. If you opt for that, it is an additional fee beyond the initial chat.

If you don't want it we would continue here.

Expert:  Nathan replied 5 months ago.

Do you need help with this?