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Hello, Not sure how we can trouble shoot a TV that doesn't have any Brand or Model Number, but it's not possible as there are 1,000's of 1080 TV's made to this date. To proceed, could you get the FULL MODEL NUMBER off of the back of the TV?
Let me know when you can see my reply.
There should be a sticker on the back of the set that will show the "Brand" as well as the model number.