Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Could you have a look at the sticker on the back of the tv and give me the full model number?
It will start with xbr or kdl usually
Also are you able to bring up the sony settings (picture, sound, etc) menus at all?
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