Have TV Questions? Ask a TV Technician
Hello, Providing nothing failed within the TV when your friend was fiddling with it, then your set is simply on the incorrect Input. Use the original Insignia remote's "Input" button, or the HDMI, Video, etc. buttons at the top of the remote to put the TV back to the correct Input. If that is not working then let me know exactly what you see on your screen when you use your Input button.
Are you with me here?
Okay, taking a look to see if you can do this with the buttons on the set. Possibly, possibly not. Hang on.
The Input button is the second one up from the bottom where the TV's "side buttons" are. Hit Input once and let me know what happens.
Yes I saw that in your question. Please reply back to my replies directly. The Input button is the second one up from the bottom where the TV's "side buttons" are. Hit Input once and let me know what happens.
Yes. If it's not on it can't do anything.
You're welcome. Hit the button once and see if it changes the Input. If not hit it a couple more times. You want to get the TV back to HDMI. Let me know exactly what happens please.
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Hit the button once and see if it changes the Input. If not hit it a couple more times. You want to get the TV back to HDMI. Let me know exactly what happens please.
Follow the instructions as outlined. Hit the button a few more times. Try to find the HDMI Input.
The Input button- the only button I've referenced since we started.
I'm sorry but this means your TV has a hardware issue, as it's not in normal operation of the set to have these faint illegible letters and content. Please try a hard reboot (there is no factory reset if the indicators are not legible).
The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally.
Yes I am typing to you. I'm sorry but your TV has failed, and there's nothing else on a user level that can fix this. It requires hardware replacement either with it's Mainboard or power board. On average you're looking at a $200 repair for this and since the TV can be replaced for that same cost with a brand new LED set, it's not cost effective to repair. I'm sorry for the bad news here and wish there were a quick fix.
Yes, there's no way to repair a broken set over the computer. All we can do is run through the steps you should do to restore the correct input (since you were unable) and if the issue is still there it concludes a hardware failure. A technician would have charged $75 to make an in home visit to determine the same thing, which is where the value of our service shows.