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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I just got a roku and the TV keeps saying simplink

Customer Question

I just got a roku and the TV keeps saying simplink please,try again.
JA: What's the make and model of your tv, and can you guesstimate how old it is?
Customer: LG 40 inch
JA: What troubleshooting have you tried?
Customer: I have plugged and unplugged everything. Ice hooked roku to outlet and to USB on TV
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No that's all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, What is the model number off of the back of the LG?

Also, what HDMI port is the Roku plugged into on the set?

Please elaborate and we can proceed.

Expert:  Aric replied 4 months ago.

Please read my reply so we can proceed.

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