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Hello, Can you please provide more info? It's near impossible to tell what is causing this and what needs to be done to fix it without more information.
1) What is the model number off of the back of the TV?
2) What is connected to the TV (cable/SAT box, DVD, etc.)?
3) What remote were you using when this issue occurred?
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Could you please get me the model number written on back of TV?