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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hou can I remove a picture a city on my screen I 't know how

Customer Question

Hou can I remove a picture a city on my screen I don't know how it got there it covers the whole
screen
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, Can you please provide more info? It's near impossible to tell what is causing this and what needs to be done to fix it without more information.

1) What is the model number off of the back of the TV?

2) What is connected to the TV (cable/SAT box, DVD, etc.)?

3) What remote were you using when this issue occurred?

Expert:  Shahid replied 5 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Could you please get me the model number written on back of TV?

Thanks.