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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13711
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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I have an element 40" FHD Digital LED TV and we connected an

Customer Question

Hi Pearl I have an element 40" FHD Digital LED TV and we connected an RCA DVD Home Theater System to it. The surround sound works with the Dvd but not the tv itself... is there another plug that we need possibly or maybe a modulator? Stuck
JA: Just to clarify, what's the LED television's exact make and model?
Customer: ELEFW408
JA: Huh?
Customer: Sorry it's an Element 40" FHD Digital LED TV model ELEFW408
JA: What troubleshooting have you tried?
Customer: We tried the AV/IN cables but that isn't working and we were wondering if we need a set top box of some type
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No ma'am. Thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: TV
Expert:  Anthony_Infotech replied 5 months ago.

Hello

Welcome

How is the TV itself connected to the surround sound?so what lead(s) are you using FROM the TV to the surround?

Anthony

Expert:  Anthony_Infotech replied 5 months ago.

You do understand the TV needs to be connected to the surround or it wont work?

Anthony

Expert:  Anthony_Infotech replied 5 months ago.

I do not use the phone call facility for technical reasons sorry

I just checked the set and it has coaxial audio out please ust let me check the surround so I can see what you can do

Customer: replied 5 months ago.
Please cancel my free trial because all I'm seeing is that you can't answer my question or call but you want my money...
Expert:  Anthony_Infotech replied 5 months ago.

Aaah I will need the model number of the surround now so I can check the connections

Expert:  Anthony_Infotech replied 5 months ago.

I can answer your question if you provide the info please I just asked for