Facing TV Problems? Ask a TV Technician.
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
-I know you usually use the Directv remote, but we need you to grab the Sony remote and press the HOME/MENU button and tell us if the tv menu comes up on the screen or not?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
If you leave the tv On, unplug the power cord to the Directv box, does whatever is on the tv screen change?
It's not clear if you actually powered the tv On with the Directv box unplugged? Is the tv screen still showing the same thing when nothing is connected to the tv?
If it does, then:
- take a picture of what's on the screen and attach it here in your reply.
- provide the full model number of the tv, purchase date, and name of retailer.
Picture of screen