Have TV Questions? Ask a TV Technician
Hello and Welcome Frank. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Does power light on TV start flashing in red color when TV shuts off itself?
- How old is the TV and how long it have had the problem?Thanks.
OK, while TV shuts Off, press Menu/Home button on TV remote (not the cable remote), does menu screen show up?
OK, there would be Menu button on TV itself, try that button to get menu screen.
Please find set of control buttons on right side panel of TV, bottom button is HOME button.
OK, what is connected to TV for channels, a cable box or direct cable or antenna?Do you use cable remote to change channels on TV?
Thanks, ***** ***** problem is coming form Dish TV box as it mute video output that makes screen dark. I would suggest to reboot Dish TV box, unplug its power cord from wall outlet for 5 minutes, replug back in to reboot the box, this will help to resolve the problem.
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