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Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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My TV shuts it's off by it's self periodically.

Customer Question

My TV shuts it's off by it's self periodically.
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hello and Welcome Frank. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Does power light on TV start flashing in red color when TV shuts off itself?

- How old is the TV and how long it have had the problem?
Thanks.

Customer: replied 5 months ago.
No blinking light. TV is 8years old. Two Months of shutting off. Now happens about every 8 hours.
Expert:  Shahid replied 5 months ago.

OK, while TV shuts Off, press Menu/Home button on TV remote (not the cable remote), does menu screen show up?

Customer: replied 5 months ago.
I don't find the Sony remote.
Expert:  Shahid replied 5 months ago.

OK, there would be Menu button on TV itself, try that button to get menu screen.

Customer: replied 5 months ago.
I don't find a home Button on the TV itself and I can't find my sony remote
Expert:  Shahid replied 5 months ago.

Please find set of control buttons on right side panel of TV, bottom button is HOME button.

Customer: replied 5 months ago.
found home button, pushed button, tv chnl is displayed
Expert:  Shahid replied 5 months ago.

OK, what is connected to TV for channels, a cable box or direct cable or antenna?
Do you use cable remote to change channels on TV?

Customer: replied 5 months ago.
I have Dish TV with box. I use their cable remote.
Expert:  Shahid replied 5 months ago.

Thanks, ***** ***** problem is coming form Dish TV box as it mute video output that makes screen dark. I would suggest to reboot Dish TV box, unplug its power cord from wall outlet for 5 minutes, replug back in to reboot the box, this will help to resolve the problem.

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.