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Richard, Technician
Category: TV
Satisfied Customers: 30175
Experience:  Avid TV Technician
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TV N26968 has suddenly lost picture. It appears the channels

Customer Question

TV N26968 has suddenly lost picture. It appears the channels can be changed from the remote ok but no piture
Submitted: 4 months ago.
Category: TV
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 4 months ago.
This made absolutely no change. TV still shows a black screen. This was a waste of time!
Customer: replied 4 months ago.
I entered into this believing it to be an Australian web site, obviously not the case. Request a refund of the amounts charged.
Customer: replied 4 months ago.
no thanks
Expert:  Richard replied 4 months ago.

ok, please contact customer service for a refund David