How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a problem turning on my tv. I keep pressing down the

Customer Question

I have a problem turning on my tv. I keep pressing down the all on with the remote and nothing happens. When I press down (with remote) on power+cable I can eventually get sound with no picture. If I keep doing that eventually I will get a picture. Picture fades going white and then seems to adjust itself. Once picture is on it stays on. But I have to go through this next day. My set is Samsung and I have had it for 8 years without any problems. This problem started about a year ago.
Submitted: 5 months ago.
Category: TV
Expert:  Shahid replied 5 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.