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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My smart tv has no picture or sound...it is connected by

Customer Question

my smart tv has no picture or sound...it is connected by hdmi to my laptop and somehow i disabled it or something. I'm afraid i wiped the tv's hard drive or something horrible
JA: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?
Customer: it is samsung un32f6300
JA: What troubleshooting have you tried?
Customer: havent done much...tried adding device in device manager
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.