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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I replaced the main board and the power board on my Sony TV

Customer Question

I replaced the main board and the power board on my Sony TV - screen still goes black after Sony logo appears
JA: Can you guesstimate how old your Sony is? And just to clarify, what's the exact model?
Customer: kdl-32r330b and it's less than 2 years old
JA: What troubleshooting have you tried?
Customer: As I said I replaced both the power and main boards.
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: TV
Expert:  Pete replied 4 months ago.

Hi there,

When the display goes black:

i) can you still hear audio?

ii) can you see a faint glow from the screen in a dark room?

iii) can you still see the on-screen menu?