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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My vizio tv model # E422VA just stopped working, the light

Customer Question

My vizio tv model # ***** just stopped working, the light just blinks then turns off nothing happens
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- How old is the TV and how long it have had the problem?

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?

Customer: replied 4 months ago.
no devices connected just started yesterday, it was working fine in the morning i turned it off and it didnt turned back on. its a new tv about 5 years old
Customer: replied 4 months ago.
did you get my message
Expert:  Shahid replied 4 months ago.

Yes, just got it and working on it.

Customer: replied 4 months ago.
ok , so exactly what are you working on ? At the moment
Expert:  Shahid replied 4 months ago.

- Does the screen glow/ show backlight when turn On the TV?

- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?
If not yet, can you try it now and reply back with the result?

Customer: replied 4 months ago.
I've done all of the above . and the screen is black no noise no light whatsoever
Customer: replied 4 months ago.
hello any more suggestions?
Expert:  Shahid replied 4 months ago.

OK, it wasn't mentioned in initial question though.

Was there any storm/ lightning in area that might have cased the problem in TV?

Customer: replied 4 months ago.
No, I replaced it with another television and it works just fine so its not the power source
Customer: replied 4 months ago.
Thank you for your help , but i see you dont have anything other than what I've already have done so , thank you for your time,
Expert:  Shahid replied 4 months ago.

Typing a reply takes little time and there is no way to know what you have already tried unless it is mentioned during discussion and I have to ask for info to troubleshoot the problem as I can't see your TV from here.

Please reply back if you still need assistance.