Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- How old is the TV and how long it have had the problem?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?Thanks.
Yes, just got it and working on it.
- Does the screen glow/ show backlight when turn On the TV?
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, can you try it now and reply back with the result?
OK, it wasn't mentioned in initial question though.
Was there any storm/ lightning in area that might have cased the problem in TV?
Typing a reply takes little time and there is no way to know what you have already tried unless it is mentioned during discussion and I have to ask for info to troubleshoot the problem as I can't see your TV from here.
Please reply back if you still need assistance.