Facing TV Problems? Ask a TV Technician.
Hi my name is ***** ***** I would love to help you with your question.
Are you getting an error message? What do you do to access apps normally that is failing?
When you press the button on the remote, what happens? Nothing?
If you press buttons on the remote for other things, they work, right? I'm assuming they do, otherwise I would suggest fresh batteries.
Based on the information you are giving me, I'm wondering if your remote button has gummed up and isn't working. Can you press the "Home" button on the remote and tell me what you get there? I'm trying to help you narrow the issue down to a software problem or a hardware issue. Thanks!
I will look into this tomorrow for you. I will need to do some research for next steps