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I am unable to remember my password code. Can I cancel the

Customer Question

I am unable to remember my password ***** Can I cancel the old one? I'm trying to add a analog antenna.
Submitted: 5 months ago.
Category: TV
Expert:  JACUSTOMER-t74c8ynh- replied 5 months ago.

Hi my name is ***** ***** I can assist you. Is this the parental lock code that you've forgotten? If so, you can type in "9999" and it will remove the lock.

Expert:  JACUSTOMER-t74c8ynh- replied 5 months ago.

If I was able to answer your question, please rate my service below with a 3 rating or higher. I will continue to work with you to get your issue resolved if you still have it.

Thanks,

Jason