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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My Sanyo remote is not working. I've changed batteries.

Customer Question

My Sanyo remote is not working. I've changed batteries. Auxiliary light comes come that's it. I can't change channels, power off or place it on sleep mode
JA: Can you guesstimate how old your Sanyo is? And just to clarify, what's the exact model?
Customer: At least 10 years old
JA: What troubleshooting have you tried?
Customer: Changing batteries
JA: The TV expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank u
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does the tv still respond to its onboard buttons (power, volume, etc)?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Just the auxiliary light goes on
Expert:  Nathan replied 4 months ago.

Okay, can you give me the model number of the tv?

And to confirm, the tv will not even power on at this point, correct?
When you say aux light, do you mean the power/status light on the tv itself? Or a light on the remote?

Customer: replied 4 months ago.
I don't know where the number is. I can't turn the tv it's heavy
Customer: replied 4 months ago.
The tv turns on but not by the remote
Expert:  Nathan replied 4 months ago.

Okay well based on the age, I'm assuming it is a CRT tv (the big old style tube tv)?
Do you know the screen size (estimate is fine)?

Can you please confirm if you can even turn the tv on right now?

Expert:  Nathan replied 4 months ago.

Okay well you said it does not respond to the onboard buttons.

That means the buttons on the tv itself. So now you are saying it will turn on?

Customer: replied 4 months ago.
It's about a 20 inch. Tv is turned on manually.
Expert:  Nathan replied 4 months ago.

Okay, so the tv will turn on with the power button on the tv.
Will it respond to the other buttons on the tv (Not remote) like volume, menu, etc?

Expert:  Nathan replied 4 months ago.

Do you still need help with this?