Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.
- What is the model and make of unit in question and what is the issue with it?Thanks.
OK - Have you tried to unplug TV and Roku box power cords from wall outlet for 10 minutes to reset, replug back in, let Roku box reboot and check?If not yet, can you try it now and reply back with the result?
Please try it with both things one more time.
Yes, 10 minutes time will help to drain residual power/ charge stored in TV power supply capacitors to get it reset.
Its OK, please reply back with the result.
haha, sure, I'll message you in 10 minutes.
OK, you may please replug power cords back in and check.
Take your time, I'm standby.
Sorry to hear that and working on it.
Can you try another HDMI cable, if possible to connect Roku to TV?
OK, find a tiny hole at rear of Roku box, a reset button is underneath that hole, insert an unfold paper clip into that hole to press reset button for few seconds, this will restore Roku box to default settings.
Does TV now keep showing Roku screen?
Sorry, I was away from PC.
No need to unplug any thing, push reset button while Roku box is ON.
No problem, take your time please.
Got it, any pointed object will do the job to press reset button.
Is there any other video source such as DVD player available to connect to HDMI input of TV to confirm it?