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Louie, Technician
Category: TV
Satisfied Customers: 11856
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a flat screen pal sonic 3275bk and I cannot get

Customer Question

I have a flat screen pal sonic 3275bk and I cannot get passed the home screen, I have tried the source and menu and cannot get a channel
Help please...
Submitted: 9 months ago.
Category: TV
Expert:  Louie replied 9 months ago.

Hi Wayne and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, is this a fresh/new install?

Or has the Palsonic PDP3275BK been in use for some time and this issue of "...cannot get passed the home screen..." just recent?

Customer: replied 9 months ago.
I have just bought a home with all furniture and tv and I have seen it work when we inspected the home but I think there is something that I am not doing. I have tried everything the pal sonic logo comes up fine but when I enter a channel nothing comes up..
Customer: replied 9 months ago.
Is there a way where I can reboot the TV to start from the beginning?
Expert:  Louie replied 9 months ago.

Possibly a Reset but it would have to be done in the MENU . System Settings.

Still, might there perhaps be a PVR or a satellite receiver such as an Foxtel iQ used with the TV?

...or if directly connected to an antenna, a coaxial line booster or pre-amp that needs to be turned on?

Customer: replied 9 months ago.
Thanks Louie no the tv is plugged into power and a cord for the antenna.
Customer: replied 9 months ago.
I can connect a DVD to the tv if that would help
Expert:  Louie replied 9 months ago.

Yes please; that would allow as another source other than the antenna. It would serve as a test by process of elimination.

Still, is the Palsonic in TV mode? Have you tried a button labeled as "SOURCE" that needs to be pressed a couple of times.

Customer: replied 9 months ago.
I have accessed the source button but have not pushed it twice I simply scroll up to then push the horizontal arrow but nothing occurs will it make a difference if I push the source button twice?
Expert:  Louie replied 9 months ago.

Not necessary if able to select TV (mode) as SOURCE. If done/selected, would a channel number (any) be displayed on 1 corner of the screen ?

Customer: replied 9 months ago.
a channel number 1 appears in top right with auto underneath.
Expert:  Louie replied 9 months ago.

Then we are in TV mode. If connected to an antenna as above described, then it should be able to receive broadcasts.

Still, the above post of " underneath..." might be referring to the TV performing an AUTO scan of the available channels. Have you allowed the TV to complete this scanning process?

Was the TV unplugged for a very long time?

Customer: replied 9 months ago.
I have allowed the tv to complete the scanning process but it doesn't tune. The tv has been switched off for about 3 months
Expert:  Louie replied 9 months ago.

With "... 3 months...", then likely the internal programming / memory has to be renewed hence the auto scanning.

Offhand, I would suspect more the antenna, coaxial cable and even possibly a splitter or even an antenna amplifier/booster of sorts.

How many TVs are in the house please?

And can we try connecting/playing a DVD player? (even if just to eliminate the TV's functionality as a suspect)

Customer: replied 9 months ago.
I have 3 other tvs in the house and yes I can connect a DVD player to the tv.
Expert:  Louie replied 9 months ago.

And are all the other TVs able to receive the TV broadcasts?

Customer: replied 9 months ago.
all other tv's are fine, chrysalis clear.
Expert:  Louie replied 9 months ago.

When able, please post back with the DVD player's model number.

...and an update if the DVD player would work as expected with the TV.


Customer: replied 9 months ago.
the DVD player can play DVDs through the tv but still no tv channels the DVD is a Sony sr320
Expert:  Louie replied 9 months ago.

Appreciate the additional information. I was hoping that the DVD player would be a model with a built-in TV tuner.

A final test (if able); try 1 of the 3 other TVs and connect this TV in/where the PDP3275BK is using the same coaxial cable used by the Palsonic TV.

  • if the known to be operating other TV is also able to display a broadcast station, then it would be a coaxial cable and/or splitter issue;
  • on the other hand, if this other TV works instead of the Palsonic , then it would be an internal hardware issue with the PDP4225HD.
Customer: replied 9 months ago.
I have plugged in another tv into the same plug and it works fine but this tv does not. You mentioned that a kind of reboot in settings may help where do I find settings on this tv?
Expert:  Louie replied 9 months ago.

When pressing on the MENU with most versions, there would be selections of the different sub-menus. One of these sub-menu would be for System. Selecting this System, there would be settings that includes a Reset. If present/done, then it would load default values on the different settings. As it implies, a reset would force the unit to revert back to factory defaults removing glitches and config errors but would include memories, presets and user preferences.

After a reset, the initial setup would have to be performed.

This is very critical - a reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.

Customer: replied 9 months ago.
Ok thank you will try this and see how we go. Thank you for your help Louie
Expert:  Louie replied 9 months ago.

Great! Glad that the above information may serve your purpose and would appreciate a Positive Rating and/or an Accept (if haven't done so).

Good luck and thank you too for the opportunity to be able to share the information.