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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Model # 50L4300U 50' T.V. there is no picture, only sound.

Customer Question

model # ***** 50' T.V. there is no picture, only sound.
Your authorized service provider is charging 1,500 to repair T.V.
I have no warranty. all my T.V.'S ARE TOSHIBAS.
HELP
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- Does screen glow/ show back light when turn On the TV and having program sound through TV internal speakers?
Thanks.

Customer: replied 8 months ago.
screen glow: [ NO
show back light when turn On the TV: [ NO
having program sound through TV internal speakers? [ YES
Expert:  Shahid replied 8 months ago.

Thanks for the info.

I request you to shine a good flashlight on TV screen with some degree and observe, is there any dim/ faint image visible inside screen while TV is On?

Customer: replied 8 months ago.
I'll be picking up the TV tomorrow and Shine the light at it and report to you the results
Expert:  Shahid replied 8 months ago.

OK, take your time and reply back with the result.

Thanks.

Customer: replied 8 months ago.
the owner has discarded this T.V., cost of repair too high $1,500
replace cost $600.00.request refund.
Expert:  Shahid replied 8 months ago.

Contact customer service at following link/ number for billing issue as I have no control over such matters.

http://ww2.justanswer.com/help
Call USA:(###) ###-####br />United Kingdom - 0***-***-****
Ireland - 1800-760-906

Thanks.