Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Can you tell me the full model number of the tv?
I am a sony tv expert and would be happy to help you, but I need the model number of your tv, please.
It is printed on a sticker on the back of the tv.
Because this is a paid support service.
You have signed up with this paid support site and had to pay your fee to work with me.
It does not matter if the tv is under warranty or not. The warranty only applies to actual repairs, it does not cover 3rd party support. To get instant support like this from sony is not an option, they do not provide after hours support or instant chat. You would have to call sony directly and wait on hold for an extended period for basic help.
If you have had it for more than a month most retailers would not allow you to return it.
Good luck to you.
It should have been clear at multiple points along the way including when entering your payment info that this is justanswer.com, a paid support site. This has nothing at all to do with the warranty.
Support is not the same as a warranty.
If you wish to continue, with the understanding that this is not free, I'm happy to advise on your issue.
If you don't want to, you may seek help from sony directly.