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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6759
Experience:  10 Years Audio Video Repair & Setup
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I have a Panasonic TV model TH-37PX60U of 7 years old.

Customer Question

I have a Panasonic TV model TH-37PX60U of 7 years old. ,which every now and then goes black and lose sound I have rebooted the TV by removing the electric cord for 10 secs and re plugged it again
Submitted: 11 months ago.
Category: TV
Expert:  Mike G. replied 11 months ago.

Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...

-Who is your tv channel provider? comcast or directv or?

-When the tv goes black, if you grab the original Panasonic tv remote and press MENU, does the tv menu come up on the screen?

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Customer: replied 11 months ago.
The cable Co . Is Comcast . One tv does this . The screen goes black for 10 sec only
Customer: replied 11 months ago.
Are you still on line?
Expert:  Mike G. replied 11 months ago.

yep I am here... Didn't get a full reply. Did you see this part of my reply:

-When the tv goes black, if you grab the original Panasonic tv remote and press MENU, does the tv menu come up on the screen?

Customer: replied 11 months ago.
We donot have time to use the remote . It turns back immediatly
Expert:  Mike G. replied 11 months ago.

Do you normally change channels with the Comcast remote?

Customer: replied 11 months ago.
Expert:  Mike G. replied 11 months ago.

Please try rebooting the comcast box:

-leave the tv On

-locate the POWER cord for the comcast box and unplug it from the wall

-wait 20 seconds and plug the power cord back in

-watch the tv screen as the box boots back up

-test for normal operation

Let me know the results

Customer: replied 11 months ago.
Un fortunately I will have to leave . Please get your fee
Expert:  Mike G. replied 11 months ago.

don't understand "Please get your fee".

I am a technician and I am here to assist you further, when you are ready to proceed.

Customer: replied 11 months ago.
Ok
Customer: replied 11 months ago.
I will be able to this tomorrow . If it's OK with you
Expert:  Mike G. replied 11 months ago.

yep

Expert:  Mike G. replied 11 months ago.

Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?