How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9836
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

Sharp TV Model : LC-60LE835U I was watching TV last night,

Customer Question

Sharp TV Model : LC-60LE835U
I was watching TV last night, when screen lost signal. Screen was split in half, one side dark, other side vertical stripes of various gray bars. Signal returned, (reset ATT Uverse). TV worked fine, but now Netflix does not connect.
Sharp website, chat network, and phone all say technical problems. What's up? Thanks
Submitted: 8 months ago.
Category: TV
Expert:  Shahid replied 8 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.

Customer: replied 8 months ago.
router, Xbox, PS4, dvd/vhs, Wii U, LG blu ray... All work
Expert:  Shahid replied 8 months ago.

All work means you get normal picture on TV of all those connected video sources?

Customer: replied 8 months ago.
Sharp's website, phone technical support, & chat site : all state that Sharp is experiencing technical difficulties
Expert:  Shahid replied 8 months ago.

I understand, few other brands also having trouble when run Netflix app in their TVs. If other internet applications in your TV work but not the Netflix then your TV is just fine and give the Netflix little time like a day and try again, hopefully meanwhile they will fix the issue.

I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here.
Regards,
Shahid.

Expert:  Shahid replied 8 months ago.

Hi there,

I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!

Please reply back here if there is additional questions.

Thank you.