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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Kent.
Is this via cable, or antenna?Are all the other channels working fine on this particular tv?
Thanks for confirming.
This points to a fault with the internal tuner/memory.
Go into the setup menu and choose the factory reset (restore defaults/initial settings) function.
After that unplug power to the tv for a full hour
Replug and run the auto scan again
Do you need more help with this?