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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Our TV which we bought in Nov. of 2015 is having tint and

Customer Question

Our TV which we bought in Nov. of 2015 is having tint and picture clairity problems. I believe it needs to be seen by a repairman.
Submitted: 6 months ago.
Category: TV
Expert:  Anthony_Infotech replied 6 months ago.

Hello

Welcome

Sorry you are having trouble here ,can you please get me the full model number found on the back of the set please?

Anthony

Customer: replied 6 months ago.
un60j6200afxza
Expert:  Anthony_Infotech replied 6 months ago.

Thank You

OK if you press the menu button of the sets own remote control is the menu itself bad color too?-important check-

Let me know please

Anthony

Customer: replied 6 months ago.
I have done this already it didn't work
Expert:  Anthony_Infotech replied 6 months ago.

No you are mis-interpreting what I am asking, please press the menu button of the sets own remote control>>>menu comes up>>>examine the menu itself carefully is this tinted and bad color too?, this is a check so I can understand what is wrong

Anthony

Customer: replied 6 months ago.
I'm not pleased with being carged for
Expert:  Anthony_Infotech replied 6 months ago.

If you dont understand what I am asking please say?

Expert:  Anthony_Infotech replied 6 months ago.

I can only help you if you provide me with the info I need to diagnose your issue then I will be able to help?

Expert:  Anthony_Infotech replied 6 months ago.

I am not sure what you mean about being charged please?this is a pay-for-an answer website?

Expert:  Anthony_Infotech replied 6 months ago.

I can help you but you do need to provide the info

Expert:  Anthony_Infotech replied 6 months ago.

Again if you dont understand we will move on with this?

Customer: replied 6 months ago.
then close this out and cancel because I'm not happy about that.