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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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We cannot turn the TV on or off with the AT&T remote. Also

Customer Question

We cannot turn the TV on or off with the AT&T remote. Also the volume doesn't work. Everything else works on the AT&T remote but not the panasonic remote. What's going on? We tried turning off the modem and back on but it still didn't work. Anything else we can do?
Submitted: 6 months ago.
Category: TV
Expert:  Shahid replied 6 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.

1- Could you please get me the model number written on back of TV?
2- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.