Have TV Questions? Ask a TV Technician
Welcome. I am Mike, an experienced field technician. We are now connected together on this convenient website where I am able to help you. To get started, I need to know you can see this message and are able to reply to me here...
What is the model number of the tv?
** My replies can take up to 5 minutes to appear **** Do NOT start a new question **
If you absolutely cannot get the model number then at least need to know what size the screen is? 32 inch or 40 inch or 50 inch or 60 or 70 or?
model number please?
Appears the site sent you an automatic pop up for phone call service. This was NOT sent by me and I am not able to take your call at this time. In the mean time we can continue with our chat....
What is the model number of the tv? or what is the size of the tv screen?
When did you purchase the tv?
I'm right here. Trying to glean information from you, next thing I need to know is when did you purchase the tv?
Please try this:-disconnect all audio/video wires from the tv.-unplug the tv POWER cord from the wall outlet.-press and hold the power button on the tv for 20 seconds and release.-plug in only the tv power cord and try to turn on.
If that does not help then unfortunately there is not going to be any easy reset/fix. The Tv has an internal failure and the back panel needs to come off, complex checks need to be performed with a meter, then parts ordered and installed.
Since your tv was purchased 1.5 years ago, you are still covered by the 2 year warranty through the manufacturer. You can obtain warranty parts and labor by contacting them directly at(###) ###-####
Before you go please take a moment to submit at least a 3 star rating at the top of this page. Then if you still need help you can reply back and I will be happy to assist you further.
Sorry to hear that.
If you the screen is black and you cannot even see the tv menu after resetting the power, then the tv needs repairs. As I explained you are under warranty and will want to contact the manufacturer for services at(###) ###-####
Contact the manufacturer for services at(###) ###-####
Before you go please take a moment to submit at least a 3 star rating at the top of this page.
Hello, just checking back in to see if you still need help, or perhaps you would like to acknowledge that my time and input has been helpful?