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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Malfunction - TV fails to turn on, though light goes on

Customer Question

malfunction - TV fails to turn on, though light goes on
Submitted: 4 months ago.
Category: TV
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the make/model of your tv, Peggy?

Customer: replied 4 months ago.
Vizio = how do we find the make and model?
Expert:  Nathan replied 4 months ago.

vizio is the make (brand). Look on the back of the tv, you should see a sticker there with the model info

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Are you there?
Customer: replied 4 months ago.
Hello anyone home?
Customer: replied 4 months ago.
Waiting here, thrum thrum thrum.
Customer: replied 4 months ago.
Come in Nathan. I'm waiting to hear from you
Customer: replied 4 months ago.
Nathan, hey what's up? I paid my 5 (or maybe 37) bucks, and no dice. What gives?
Customer: replied 4 months ago.
What the heck is going on? When will I hear from you? Is this a scam?
Customer: replied 4 months ago.
Nathan Nathan Nathan I'm waiting and getting tired
Customer: replied 4 months ago.
Should I throw the dang thing out and get a new (not Vizio) one? Or what?
Expert:  Anthony_Infotech replied 4 months ago.

Nathan appears to be offline let me know when you are on line please

Expert:  Nathan replied 4 months ago.

My apologies for missing you previously.

When you send multiple messages moments apart like that, they get lost in the queue and I don't get any of them.

If you still need help, please send me just a single message here and let me know you wish to continue, and I'll provide the rest of the answer for you.