Have TV Questions? Ask a TV Technician
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm reviewing your question now, and will post back with your reply ASAP.
How old is the TV and how long it have had syncplus ad issue?
Did you get above reply?
Let me send you phone call offer as you requested, please note it will cost you additional $26, feel free to ignore if you prefer to troubleshoot the problem here in text chat format.
I'm sorry, I got phone call message from your so I send the phone call offer, it is not scam, ignore the phone call offer if you do not want it.
If you're satisfied then can we proceed now to fix the syncplus issue?
OK, try following procedure please...
1- Go to TV Menu > System > Setup and navigate to Smart Hub Terms & conditions page.
2- Under Smart Hub Terms & conditions page uncheck the Sync plus and Marketing option, then Complete setup.3- After the Setup, unplug TV power cord for 5 minutes, replug the TV and turn it On, hopefully it will stop the adds related to Sync plus.Please be sure that you have exited the SyncPlus screen in order to get to Setup in step 1. For step 3 you have to unplug the TV from the wall.
Please reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Press Menu123, do you see Menu on top icons?
What is the complete model number of your TV?
This will help me to find menu picture of TV to assist you further.
OK, give me 10 minutes to find out some thing helpful.
Please click following link to view the screen that should pop up when hit Menu123 button..
If it is then click Menu option located on top left corner to get following screen..
You may need to select Smart Hub option in the menu to go to Smart Hub Terms & Condition page to proceed..
I'm sorry about it, you may need to go to smart hub page bit quickly.
Can we resume the troubleshooting after an hour as I need to go offline for an hour?
No problem, I'll message you once come online and we will continue it at later time.
Sorry for delayed reply, I'm online now for few hours and we can continue troubleshooting if you are available.
Alternate way is to turn Off wall switch where TV power cord is plugged in or turn Off circuit breaker of area of TV to cut the supply for few minutes. After smart hub setup TV power must be cut off for few minutes so the setup change can take place and this is the only way to kill the syncplus ad.