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Louie
Louie, Technician
Category: TV
Satisfied Customers: 11428
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Really dumb question,,, my sound bar, i keep tting some

Customer Question

really dumb question,,, my sound bar, i keep hitting some button on my remote, and i lose all sound,,,,,, :/ cannot find a way to program it back on,,, can ya help???
Submitted: 6 months ago.
Category: TV
Expert:  Louie replied 6 months ago.

Hi Hank and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the soundbar.

Customer: replied 6 months ago.
vizio model numero de modele 38"sound bar 2.1 system.thank you, hank
Expert:  Louie replied 6 months ago.

Appreciate the post back Hank.

Please re-try with the model number. Could be something like an SB3821-C6 ?

Customer: replied 6 months ago.
sir i believe it is that number,,,, they are just so tiny on the back of the speaker it is hard to read :/
Customer: replied 6 months ago.
wow,,,, now it won't even turn on :/
Expert:  Louie replied 6 months ago.

For test purposes, please unplug the soundbar for an extended period of time. The idea is to simulate a soft reset and discharge any residual power in the Vizio.

Thereafter, try again but use a different outlet.

This is very critical - this simulated soft reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.