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Louie, Technician
Category: TV
Satisfied Customers: 12063
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Really dumb question,,, my sound bar, i keep tting some

Customer Question

really dumb question,,, my sound bar, i keep hitting some button on my remote, and i lose all sound,,,,,, :/ cannot find a way to program it back on,,, can ya help???
Submitted: 11 months ago.
Category: TV
Expert:  Louie replied 11 months ago.

Hi Hank and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the soundbar.

Customer: replied 11 months ago.
vizio model numero de modele 38"sound bar 2.1 system.thank you, hank
Expert:  Louie replied 11 months ago.

Appreciate the post back Hank.

Please re-try with the model number. Could be something like an SB3821-C6 ?

Customer: replied 11 months ago.
sir i believe it is that number,,,, they are just so tiny on the back of the speaker it is hard to read :/
Customer: replied 11 months ago.
wow,,,, now it won't even turn on :/
Expert:  Louie replied 11 months ago.

For test purposes, please unplug the soundbar for an extended period of time. The idea is to simulate a soft reset and discharge any residual power in the Vizio.

Thereafter, try again but use a different outlet.

This is very critical - this simulated soft reset however would not be corrective of an internal hardware concern; but it would be confirmed. In some instances, it may even expose/cause other issues.