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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8343
Experience:  40 years experience as audio,video repair and installation tech
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My tv picture makes people look short and fat I cannot find

Customer Question

my tv picture makes people look short and fat I cannot find the original remote because it was lost when a tree fell on my house during a hurricane I have tried "aspect'" which doesnt solve the problem. What can i do to get a proper picture ?
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hi , I`m Jack an independent TV/AUDIO repairman with 40 years experience.
Perhaps i can help you with this , please let me know when you see this

Expert:  Jack replied 6 months ago.

What is connected to this tv ?
Cable box,satellite,dvd,games etc. ?

Customer: replied 6 months ago.
cable box dvd
Expert:  Jack replied 6 months ago.

O.k and that ASPECT button you`re talking about would be on the cable box remote ?

How about the dvd picture , does it appear normal ?

Customer: replied 6 months ago.
Expert:  Jack replied 6 months ago.

Sorry but yes to what ?

both questions ?

Customer: replied 6 months ago.
the aspect is on the cable remote i have not used the dvd in 2 years
Expert:  Jack replied 6 months ago.

could you lookup that model number again ?

This one is not complete and gives too many variations of choices

Customer: replied 6 months ago.
i am going to look right now
Expert:  Jack replied 6 months ago.

Thank you

Customer: replied 6 months ago.
TC-L32U3
Expert:  Jack replied 6 months ago.

Thanks , that will do it.

Is this a problem that popped up lately or its always been like that ?

Customer: replied 6 months ago.
ok TC-L32U3
Expert:  Jack replied 6 months ago.

thank you , I got it

Is this a problem that popped up lately or its always been like that ?

Customer: replied 6 months ago.
I really can't answer that maybe always but I dont remember
Expert:  Jack replied 6 months ago.

I can tell you for example that tv shows or old movies made for the 4:3 aspect ratio will have that deformed effect when played in 16:9 like your tv is .

Nowadays most tv programs and movies take the fact that TV's are now made in the 16:9 format and so are the shows so the picture and people look normal .

Did you notice this on some channels like standard definition and the HD channel look normal or they all look deformed ?

Expert:  Jack replied 6 months ago.

Another important factor here as well is how your tv is connected to that box and if it is a standard definition (SD) or HD box , do you know the type of cables used here ?

Customer: replied 6 months ago.
i notice it most when I am watching golf it would be on a hi def channel
Expert:  Jack replied 6 months ago.

O.k and ca you take a look at the back of the tv or cable box and tell me the type of connection or what it says where it is connected ?

Is it HDMI , coaxial or color coded cables ?

Expert:  Jack replied 6 months ago.

By the way , your tv`s FORMAT cannot be changed without its remote , I just looked so I can find you an original remote if you want

Expert:  Jack replied 6 months ago.

But right now that aspect ratio may not be what you need and rather the type of connection .

If your connection is composite audio/video or coaxial then it doesn`t matter if the cable box is HD or not , you will have that 4:3 aspect ratio and deformed picture

Expert:  Jack replied 6 months ago.

look at the cable(s) back there and tell me what you have

Customer: replied 6 months ago.
there is a black plug in the top part of the back that says HDMI AV IN then there are a bunch of others a blue one a yellow one a green one in a row and 2 white ones in an adjacent row yes please check in remote and its price
Expert:  Jack replied 6 months ago.

O.k then check to see if the one that says HDMI is going to the cable box or dvd player ?

Be right back with that remote

Customer: replied 6 months ago.
cable box
Expert:  Jack replied 6 months ago.

O.k then you are running HD and it should be 16:9 format coming out of that box unless it was purposely changed to 4:3 but I could not see why

Expert:  Jack replied 6 months ago.

In that case that leaves the tv adjust indeed and that remote .

You got those links ?

Expert:  Jack replied 6 months ago.

If that answers your question please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .
Also note that it will not close this post , you can come back here at any time if you have questions.

Thank you

Customer: replied 6 months ago.
I have no idea what your answer means the tv adjust indeed and that remote
you got those links?No you did not answer my question I know no more now than when we began this conversation sorry
Expert:  Jack replied 6 months ago.

Well you know that the type of connection and cable box will make a difference as well as the type of programming showing and also that it cannot be done without the remote and now have links where to get them .

Customer: replied 6 months ago.
you did not send any links this has been a waste of time
Expert:  Jack replied 6 months ago.

I don't think I like how this is going and I will opt out now

Goodbye

Customer: replied 6 months ago.
me either
Customer: replied 6 months ago.
Forget it. Waste of time. Do not charge my card more than the agreed upon $5. So disappointed