Have TV Questions? Ask a TV Technician
Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;Also ,Can you please give me the tv`s model number written on the back cover ?
You said something about " retail lock " , do you mean like a store demo ?
Or is it asking for a password ***** ?
O.k and what does it say or ask ?
I`m not asking about experts on google , I`m asking about what you see on the screen please
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.
- Do you use cable remote to change the channels on TV?
OK - Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
I understand, did you get my previous reply?
Let me repeat it here....
- Have you tried to unplug TV and cable box power cords from wall outlet for 10 minutes to reset, replug back in, let cable box reboot that may take several minutes and check?If not yet, can you try it now and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.
Are you getting me replies?
OK, get Toshiba remote and press Menu button, does menu screen show up?
Use Toshiba remote that came with the TV, do not use cable remote to bring menu.
OK, can you try the Ch/Input button located on side panel of TV, push it to see if it change the channel/ Input on TV?
OK, let me check the related manual give me 5 minutes please.
You may please ignore energy star thing which is basically a marketing stunt.
Please turn Off the cable box power only, does the retail lock pop up disappear?
If it was a simple cable then how do you use cable remote for it?
I asked this question as first thing and you replied with yes.
OK, does power button on TV or its remote work to turn it On or Off?
Thanks for the info, there is no option/ setting of 'retail lock' in TV menu and it seems TV firmware has been corrupted for some reason which isn't allowing to do any thing, not even to get into menu to reset the TV to restore it default settings. You have already tried to unplug TV power for 10 minutes to reset that didn't work either. At this point you would need to replace main board of TV to resolve the problem. Please check with following supplier to get replacement main board or seach/ google it to get better price info...
If you are not comfortable working on it yourself then you may please use following link to get list of TV repair shops in area which will help to get repair quote...http://www.tvrepairpros.com/I'm sorry there is no easy or quick fix for this problem and it is definitely hardware failure that needs defective board replacement to resolve the issue. I trust my input will help you out to make decision about this TV repair or invest that money on new replacement TV. Please feel free to respond if you have any additional questions.A positive rating to answer would be greatly appreciated, please click on 5 star on this page then click submit/finish button so I can get credit on website for my work. If you don't see rating option then intimate here. Regards,Shahid.
Hi, do you need any further assistance with this question?