Have TV Questions? Ask a TV Technician
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Is the tv on a wall mount bracket? If so, is it a flat mount, tilting, articulating?Do you know the model number, or by chance the make/model of the mount?
Without knowing what you have there, it is difficult to give you specifics.
But most all mounts have some type of a lock mechanism or safety catch so kids can't pull it off the wall accidentally.
You can start by tilting the bottom edge of the tv out from the wall by a few inches
then lift straight up and it may come off the mount.
If it does not, look for any strings or rods on the back and pull them out, either until they snap into an outside position or remove completely, then again tilt out at bottom and lift up, and the tv should come away from the mount.
If you get stuck, let me know.
I understand, and without being there, I can only give you some general info as well. If you want to send me some photos, I could be more specific.