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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Because this is an older model, parts for them are hard to find, so you won't be able to get one at a local retailer, but there is one available inexpensively here: http://www.ebay.com/itm/like/121701728737?lpid=82&chn=ps&ul_noapp=true