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Jack
Jack, Technician
Category: TV
Satisfied Customers: 8619
Experience:  40 years experience as audio,video repair and installation tech
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Can not get volume on tv

Customer Question

Can not get volume on tv
Submitted: 7 months ago.
Category: TV
Expert:  Dan replied 7 months ago.

Hello and thank you for your question, I look forward to assisting you today. Can you provide me with a little more information please? Are you using the built in speakers from the TV? Are you using a cable or satellite service? Have you had any problems like this before?

Customer: replied 7 months ago.
Just moved into home, purchased tv, installed has at&t uverse cable connected just cant get the volume. Ive changed the channels etc but no volume
Expert:  Dan replied 7 months ago.

Have you checked the menu settings to make sure the TV speakers are on?

Customer: replied 7 months ago.
Not sure how to access menu, to find speakers from remote which is different then the one in the manual
Expert:  Dan replied 7 months ago.

That is the remote that came with the TV?

Customer: replied 7 months ago.
Expert:  Dan replied 7 months ago.

Strange! Can you access the on screen menu with it?

Customer: replied 7 months ago.
This one is the 55" in my den, and i have the same tv 48" in bedroom, no issues with that one.
I get picture just no volume
Expert:  Dan replied 7 months ago.

I understand. What I need you to do if possible, is access the menu. Can you get to it either with the remote or from the controls on the TV?

Customer: replied 7 months ago.
I get a drop down bar at top, that looks like this
Customer: replied 7 months ago.
Next to the work stereo at top, is something but i cant get the remote to access menu
Customer: replied 7 months ago.
Word stereo, sorry
Expert:  Dan replied 7 months ago.

Can you give me the model number of the TV please?

Customer: replied 7 months ago.
The only buttons on side of tv r
Input
Volume up and down and the power button
Expert:  Dan replied 7 months ago.

How about a model number?

Customer: replied 7 months ago.
The book gives no instruction on a menu of any kind
Expert:  Dan replied 7 months ago.

Okay, give me a minute please.

Customer: replied 7 months ago.
Ok thanks
Expert:  Dan replied 7 months ago.

I presume you have a smart cell phone?

Customer: replied 7 months ago.
Expert:  Dan replied 7 months ago.

The reason I ask, is it looks like Vizio wants you to use the SmartCast app from your phone as your primary remote? Try that to see if you can access the volume controls and let me know.

Customer: replied 7 months ago.
Ok thanks.
Expert:  Dan replied 7 months ago.

Let me know how it works.

Customer: replied 7 months ago.
I heard it make the pairing connection sound but nothing happening
Expert:  Dan replied 7 months ago.

Now can you access the menu?

Customer: replied 7 months ago.
Thanks for trying, I need to run
Expert:  Dan replied 7 months ago.

Okay, get back to me when can.

Customer: replied 7 months ago.
When in doubt, unplug and replug it up, it worked!
Expert:  Dan replied 7 months ago.

Good! Glad everything is working!!

Expert:  Jack replied 7 months ago.

Not sure why this has been reposted but i`m here if you need help

Customer: replied 7 months ago.
Issue resolved, thanks
Expert:  Jack replied 7 months ago.

No problem then , glad to hear that