Have TV Questions? Ask a TV Technician
Hello and thank you for your question, I look forward to assisting you today. Can you provide me with a little more information please? Are you using the built in speakers from the TV? Are you using a cable or satellite service? Have you had any problems like this before?
Have you checked the menu settings to make sure the TV speakers are on?
That is the remote that came with the TV?
Strange! Can you access the on screen menu with it?
I understand. What I need you to do if possible, is access the menu. Can you get to it either with the remote or from the controls on the TV?
Can you give me the model number of the TV please?
How about a model number?
Okay, give me a minute please.
I presume you have a smart cell phone?
The reason I ask, is it looks like Vizio wants you to use the SmartCast app from your phone as your primary remote? Try that to see if you can access the volume controls and let me know.
Let me know how it works.
Now can you access the menu?
Okay, get back to me when can.
Good! Glad everything is working!!
Not sure why this has been reposted but i`m here if you need help
No problem then , glad to hear that