How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 12049
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Located Australia. My &O 9000 was purchased new in late

Customer Question

Located Australia. My B&O 9000 was purchased new in late 2000. type 2565 and serial###-##-#### ***** 2000 they cost A$6,000 - very very expensive!. Well maintained - perfect condition apart from laser problem. Symptons. Started 'missing' parts of CD - eg without any obvious movement of carriage jumped/missed maybe 30 secs of play. Tested - even new CDs, no dirt on laser etc etc. B&O Brisbane advise 99% chance failed laser and notwithstanding searching by 20+years experience 'B&O repair Guru' no replacement available for Mk1 &2 units. Your advice & assistance would be greatly appreciated as we are very attached to this iconic equipment.
Submitted: 11 months ago.
Category: TV
Expert:  Louie replied 11 months ago.

Hi John and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, would you then attempt a DIY (do-it-yourself) repair approach?

Expert:  Louie replied 11 months ago.

Still and if yes, proposed preliminary tries (if have not been done) of the only easy user doable:

  • • exercise the traverse mechanism / laser mount by sliding from center to outermost a couple of times;
  • • check for possible dried lubricant on the worm gear / guide/slider rail of the traverse/lens mount mechanism.

In some instances, it may be necessary to clean off the old/dried lubricant and replace/re-lubricate.

And it has to be posted that the prescribed repair approach is replace the laser (optical pickup) + mount mechanism; i.e. traverse ass'y.

While it is not that easy to source parts, the traverse / optical pickup would almost always be a Philips part or equivalent. If considering replacing, then please determine and post back the Part Number of the currently installed laser / optical pickup in your Mk I or II version.