How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a vizio tv that wont come on. not sure if it has to

Customer Question

I have a vizio tv that wont come on. not sure if it has to do with cable box. 1st the picture went out but sound was still on. than I tried to reboot and rehook up everything & now the on light comes on but than goes off and nothing happens
JA: Can you guesstimate how old your Vizio is? And just to clarify, what's the exact model?
Customer: only a few years old maybe 5 and modle is e470i ao
JA: Is there anything else the TV Technician should be aware of?
Customer: I guess not. can they tell me if it is the tv or cable
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: TV
Expert:  Aric replied 4 months ago.

Hello, First- sorry you're having problems.

Secondly, to determine if the issue is the TV or not, when you turn the set on does the Vizio welcome screen show up?

Expert:  Aric replied 4 months ago.

Let me know when you are able to see my reply.