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I'm sorry about the issue. Please try the following:
- Press at the same time the two keys Windows and P on the keyboard, then click on the option Duplicate (or Computer only), and check.
- Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then the System Restore window should open. Then click on Next, and restore the computer to any date before this issue first occurred, and check.
Please reply at the box below to continue. Thank you,