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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Glen.
How far is the tv from the router?Are you having trouble with any other apps on the tv (hulu, amazon, youtube, etc)?
The wifi adapter in the tv does not work the same way as other devices, so the tablets working is not relevant to this issue, and it could still be a result of a signal issue, or an internal hardware issue.
To properly diagnose this, please go test some other apps for me, it is important to know how they function to determine the source of the issue and properly address it.