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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My 42' Smart TV shut off by itself after about 20 minutes

Customer Question

My 42' Smart TV shut off by itself after about 20 minutes and will not turn back on. Power source is fine.
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem , please send me a reply when you see this ?

I would also require the tv`s model number on the back cover please ?

Customer: replied 6 months ago.
42DL550
Customer: replied 6 months ago.
This is an LG Smart tv, 42"
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jack replied 6 months ago.

hello , was out when you replied

Did it shutdown after 20 minutes and won`t turn back on or it does this and you have to wait before you can turn it back on ?

If the latter , how long approx. before you can turn it back on ?

Expert:  Jack replied 6 months ago.

I have to step out again but will check on you in a bit , just send me your reply please .

Expert:  Jack replied 6 months ago.

The website (not me ) charges $26 for the phone call by the way , if you`d rather do it that way let me know

Customer: replied 6 months ago.
It shut down, period I'm just going to forget it and buy a new one. It has ceased functioning though not that old and with not much use.
Expert:  Jack replied 6 months ago.

Hello again

May not be much of a problem and may be cheap to repair as a second tv anyway .

What is the tv doing now if anything ?
Is there a light or blinking light at the front , clicking sound from inside when you plug in the power cord or try to turn it on ?