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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Samsung 42 inch shows light picture...

Customer Question

Samsung 42 inch shows light gray picture...
Submitted: 5 months ago.
Category: TV
Expert:  Aric replied 5 months ago.

Hello, Sorry you're having problems.

Can you please provide some more details to your problem? Such as:

1) The model number off the back of the TV and rough age?

2) Are you getting an actual picture but it's light gray= or just a light gray screen- no picture?

3) When did this problem occur?

4) If you grab the Samsung remote (not the cable remote) and press MENU- will the TV MENU display normally?

Expert:  Aric replied 5 months ago.

Let me know if you need assistance.