Have TV Questions? Ask a TV Technician
Hello, Sorry you're having problems.
Can you please provide some more details to your problem? Such as:
1) The model number off the back of the TV and rough age?
2) Are you getting an actual picture but it's light gray= or just a light gray screen- no picture?
3) When did this problem occur?
4) If you grab the Samsung remote (not the cable remote) and press MENU- will the TV MENU display normally?
Let me know if you need assistance.