Have TV Questions? Ask a TV Technician
Hello, First- sorry you're having problems.
Secondly, can you tell me which Model Roku you have? It will say so on the Box if it's a BOX, or if you have a Roku STICK (the stick plugs right into the TV with no cables) then say Stick.
Let me know when you can see my reply.
Didn't know if you needed help with the question you posted?