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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13717
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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My Samsung LN52A650A1FXZC screen has gone green and a

Customer Question

My Samsung LN52A650A1FXZC screen has gone green and a whitish pink, any ideas as to what might be up with it? I still have sound, but no picture at all
JA: TV is better than ever... just as long as it works right. ;-) Fortunately, the technicians are real masters, and I'd like to connect you with the best one to help get your picture back. Tell me a bit more about what's going on so he can help you best.
Customer: It was working fine and then all of a sudden this green an pink picsulation went over top of the picture, it's never happened before
JA: Is there anything else the TV Technician should be aware of?
Customer: I don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the TV Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: TV
Expert:  Anthony_Infotech replied 6 months ago.

Hello

Welcome

If you press the menu button of the sets own remote control does the menu come up please?

Anthony

Expert:  Anthony_Infotech replied 6 months ago.

You there please?

Expert:  Richard replied 6 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Expert:  Anthony_Infotech replied 6 months ago.

Please let me know about the menu thank you

Anthony

Expert:  Richard replied 6 months ago.

Let me know the results from my instructions

Thank you

Expert:  Anthony_Infotech replied 6 months ago.

Please let me know about the menu thank you

Anthony