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Louie
Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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LG tv model 47 lw6500 will not register that it is connected

Customer Question

LG tv model 47 lw6500 will not register that it is connected to the internet when it is
Submitted: 6 months ago.
Category: TV
Expert:  Aric replied 6 months ago.
Hello and sorry you're having problems. I have a few questions on this, to figure out what is causing the problem. 1) How long have you owned the set for, and when did the problem occur? 2) Is the TV connected using a "Wired" or "WiFi" connection? 3) When you did the factory reset- what exactly did LG have you do (please elaborate)?
Expert:  Aric replied 6 months ago.
Let me know when you are able to see my reply.