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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
That actually sounds more like a power supply issue not driving the one half of the screen properly.
Try swapping the 2 ribbon cables out of the tcon, does the problem move to the other side?
Do you have enough length to reach if you unmount the board?
Thanks for trying. We usually have more than that to work with.
The tcon is a possibility, as is the power supply which drives the backlighting. If it is split exactly in half, I'd suspect the tcon first though, and that would be the first thing you would replace: http://bit.ly/1WIOtob
If that fails, you can always return that board and we'd look at the power supply next.
Thanks, ***** ***** of luck to you.
As long as you got the correct board number you should not need a software update. That is more for a main board.
You're welcome, Bob.
Thanks for the update, and glad the picture quality has improved.
The brightness issue is usually more from the power supply if the issue is remaining.
You can try going into the menu, updating firmware to the latest version, and doing factory reset as well,
beyond that, there is likely some deeper issue in the backlighting though.
Yes from the menu
Try reseating the tcon ribbon cables too just to be sure they are good and tight
Thanks, ***** ***** know how it works out when you have a chance