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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv will not hook up to the Internet

Customer Question

My tv will not hook up to the Internet
Submitted: 6 months ago.
Category: TV
Expert:  Jack replied 6 months ago.
Hi , I`m Jack , a few questions coming up and please note that it may take a few minutes between replies;Is this a first time setup or you just lost the network ?I would also require the tv`s full model number on the back cover please ?
Customer: replied 6 months ago.
I've moved to a new location.
Customer: replied 6 months ago.
E 390-BO
Customer: replied 6 months ago.
Where are u.
Expert:  Jack replied 6 months ago.
Sorry but something came up and i had to step out and now will need to opt out and repost your question.You don`t have to do anything , your question will be reposted for other techs. to see and jump in.
Expert:  Shahid replied 6 months ago.
Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it. I need additional info to troubleshoot the issue.- Was this TV working fine with internet before/ at old location?Thanks.
Customer: replied 6 months ago.
It was working fine
Customer: replied 6 months ago.
How long do you take to answer
Expert:  Shahid replied 6 months ago.
OK, what video devices/ sources are connected to TV?Devices means Bluray player, Roku box, Chroemsticj etc
Customer: replied 6 months ago.
Blu-Ray player
Expert:  Shahid replied 6 months ago.
OK, can you please get me the model number of Bluray player?
Expert:  Shahid replied 6 months ago.
Hi, do you need assistance with this question?Thanks.
Customer: replied 6 months ago.
Can't read the number, will have to wait until one of the kids come over
Expert:  Shahid replied 6 months ago.
OK, take your time, we can continue it later.I need to go offline now for few hours and will reply you later.Thanks.